THE GRACIE GUARANTEE
Free Gracie Gift with Every Order.
Simply put, people love free things. So we thought it would be cool to include a free Gracie gift along with every order, so you have something else to look forward to when your package arrives.
100% Satisfaction Guaranteed
If you’re not 100% satisfied with your product simply send it back within 30 days and we’ll refund your money, no questions asked.
EXCLUDES Clearance Items - ALL SALES FINAL - NO RETURNS UNLESS DAMAGED
Black Belt Customer Service
There are two things we take very seriously, jiu-jitsu and customer service. If anything isn’t right with your order, just let us know and we’ll make it right, or you can choke us out!
Same Day Processing Before 1pm (EST)
For Wholesale: Please allow up to 72 business hours for orders to be reviewed, processed, and shipped.
Any Retails orders placed before 1pm (EST) will be processed same day. To check the status of your order, enter your order number and your last name below, or contact our customer service team.
HOW TO USE THIS ONLINE STORE
Browse through the online Gracie merchandise catalog by simply choosing from the various categories on the menu bar on the left. Please note that all listed prices are in U.S. Dollars.
If you see an item that you like, click the "ADD" button to place it in your shopping cart (you can always remove it from your cart later). Prior to checkout you will be given the opportunity to select the desired size, quantity and color (if applicable).
All Gracie Store transactions are secure regardless of browser choice but depending on your local browser security settings you may receive a warning alerting you that portions of our store pages are insecure. If you encounter this prompt you can either select view only encrypted information and you will only see your shopping cart or you can view all information which will show you links back to our site in addition to your shopping cart. Any user information pertaining to any and all transactions is encrypted and sent securely.
To preview the items in your shopping cart, click the "MY CART" button option to the far right of the header. If you wish to remove an item from your shopping cart, click the "REMOVE" link next to that item.
To purchase the items that are in your shopping cart, click on the "CHECKOUT" button in your shopping cart and follow the onscreen instructions to finalize the order.
PLACING AN ORDER
- By Phone: Call 1-310-893-0400 ext 5.
- Online: Place secure orders using your debit or credit card, or your PayPal account, in this online store. If money order payment option is selected you must mail a personal check, money order, or bank draft (drawn on U.S. bank only) along with your Order ID, full name, address, telephone number and email to: GRACIE GEAR, 2440 W Carson St, Torrance, CA 90501, USA.
ORDER PROCESSING, SHIPPING & HANDLING, PLUS DELIVERY SERVICES
- No other coupons or offers can be combined with sale prices. Helio Poster Frames and Electric Skateboards do not qualify for sale price.
- Multiple Orders can not be combined to receive special offers.
- There are no price adjustments for daily special items and/or announced sales.
FedEx Service includes the following features:
- FedEx is available for shipments originating in the 48 contiguous United States only. Alaska, Hawaii, Puerto Rico, and the U.S. territories are not included as origin points.
- The FedEx SmartPost service allows delivery to all 50 United States and the U.S. territories, including PO boxes and military locations (Army Post office - APO, Fleet Post Office - FPO, Diplomatic Post Office - DPO), and Puerto Rico. Because FedEx SmartPost employs the USPS for final delivery to residences, packages are subject to USPS restrictions.
- USPS delivery days are Monday through Saturday. There is no delivery on holidays.
- Packages can only be tracked using the Delivery Confirmation Number (DCN) assigned to each FedEx SmartPost package.
- Expect transit times from seven to ten business days, or 10 to 14 business days outside the contiguous U.S.
- The maximum weight for each FedEx SmartPost package is 70 pounds.
Under Shipping Details, by selecting "If address is residential" box, FedEx: Home Delivery will be used as the shipping method. (Prices will vary from estimated shipping costs)
Any orders over $150 have a signature-required delivery with FedEx (Ground, Home Delivery, and Express Saver).
Where a signature is required, FedEx will make up to three attempts at delivery. A notice that delivery has been attempted will be left at the recipient's address after the first and second attempts.
Shipping costs for international orders vary by country. The total cost will be shown in your online order during checkout once all required fields have been entered into your shipping address.
All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with your country's national laws. Depending on your country's customs policies, there may be additional charges at pick up in your country or delays.
Please note that next day and second day delivery are not available to APO/FPO, P.O. Boxes and international destinations. Also, these services may not be available in some rural U.S. areas.
If for any reason you are not 100% satisfied with your purchase, you can return the item for a full refund, (Excludes Clearance Items - ALL SALES FINAL - NO RETURNS UNLESS DAMAGED) or you may exchange it for another item - no questions asked. Simply return the item within 30 days of the purchase date, and we’ll take care of it. We will gladly exchange defective DVD's for the same item within 30 days of the purchase date.
In the event of a return or exchange, the return shipping charges are the responsibility of the customer, but Gracie University Store will gladly cover the shipping costs of the replacement item to be sent back to the customer. In other words, if you ship an item back to us, we’ll cover the shipping cost of sending the replacement item back to you.
Click here to print out a Return Form that can be attached to the item for return.
We know that some items, especially gis, shrink a bit after a few washes. If after you wash your new jiu-jitsu gi or Gracie Gear garment, and it doesn't fit right, simply send it it back and we'll send you a different size. Bottom line: if you're not 100% happy with the style, fit, and feel of your Gracie Gear, simply let us know and we'll make it right!
DVD Policy: Once opened, our DVD programs can only exchange them for the same item. If the DVDs are still in the original packaging, however, you can get a full refund for up to 30 days from the date of receipt.
On some items, demand may exceed our expectations. You will be notified of any delay in the shipment of your order. If you wish to substitute an in-stock item for the back-ordered merchandise, please contact Customer Service.
To inquire about the status of an order, back order, or replacement shipment, please call our Customer Service department at 1-310-893-0400 ext. 5, Monday through Friday between 8:00am-3:00pm (PST), or send an email to email@example.com .
Order online or call 1-310-893-0400 ext 5.